The Problem We Solve
Support and engineering teams depend on each other — but they often operate in completely different systems, with entirely different priorities. Zendesk is great for managing incoming tickets, while Jira is built for structured engineering workflows. The trouble is, moving between the two is almost always a manual, error-prone process.
When a ticket needs to be escalated to engineering, support agents often have to:
- Re-write ticket summaries
- Manually create Jira issues
- Notify devs in Slack
- Update both systems if anything changes
This slows down response times, increases the risk of missed or delayed fixes, and creates tension between departments.
For small SaaS companies and growing startups, building a reliable, automated handoff system is tough. Most don’t have the bandwidth or technical know-how to set up integrations, manage API keys, or monitor third-party automation tools.
ZenSync was created to eliminate that friction.
We make it easy to go from Zendesk to Jira to Slack — automatically and without code — so your team can move faster and focus on what matters.
Our Mission
We believe that small support teams deserve big-league workflows.
At ZenSync, our mission is to help lean SaaS and support teams operate at enterprise-level efficiency, without needing a dedicated ops team or technical resources. We’re not just providing a tool — we’re delivering a hands-off automation service that becomes an integral yet invisible part of your daily operations.
Automation doesn’t need to be complicated. It just needs to work.
That’s what we’re here to deliver: automation you don’t have to think about.
Our goal is simple:
- Help you resolve tickets faster
- Keep your support and engineering teams in sync
- Free your team from the burden of manual processes
We want to be the reliable link between your tools, so you can be the reliable link between your product and your customers.
Who We Are
ZenSync was founded by Jerry Hudson, a customer service leader with over 20 years of experience working within technical support teams, resolving high-stakes escalations, and optimizing workflows for a fast-moving tech companies.
Over his career, Jerry worked with SMB to enterprise clients, built internal documentation libraries, restructured support pipelines, and led teams through massive performance improvements — all while maintaining some of the highest CSAT scores in the business.
But one issue kept coming up over and over again:
Support teams were spending too much time manually escalating tickets and chasing developers for updates. The tools were there, but the connections between them were always the problem.
So Jerry built ZenSync — a productized, done-for-you automation service built on the same workflow principles he spent over a decade refining.
We’re not just automation experts — we’re support operations specialists.
We understand your day-to-day because we’ve lived it.
The Market We Serve
Today’s SaaS companies rely on cloud tools to stay agile: Zendesk, Jira, Slack, Airtable, Google Sheets, Gmail — the list goes on. But for most small businesses, those tools don’t naturally “talk” to each other, and setting up automations between them often feels like another full-time job.
Yes, there are platforms like Zapier and Make.com, but they come with steep learning curves and require ongoing maintenance, testing, and troubleshooting.
As a result, too many teams fall into manual-mode operations:
- Copy/pasting ticket data
- Writing duplicate Jira issues
- DMing developers in Slack with incomplete info
- Forgetting to update both systems when things change
That’s not just inefficient — it creates stress, delays, and inconsistent experiences for your users.
ZenSync was built for this exact gap in the market.
We use the power of Make.com to create robust, secure, custom-built automation workflows — then we manage it all for you behind the scenes. You get the benefit of automation, without the responsibility of maintaining it.
This is a growing problem as more teams go remote, scale quickly, and adopt dozens of SaaS tools. We’re here to make sure your support-to-dev pipeline isn’t the weakest link.
Meet the Founder
Jerry Hudson
Founder, ZenSync
Jerry is a seasoned customer service leader with a background in technical support, process design, and operations. He spent 13 years with Ziff Davis, leading technical support teams, resolving enterprise escalations, and driving multi-million-dollar retention through better workflows and customer experience.
He’s a certified ticket nerd and automation advocate who believes the best systems are the ones you don’t have to think about.
When he’s not building workflows, he’s probably building something else — websites, support docs, maybe even a homemade tool to fix another broken handoff process.
Ready to Stop Manually Escalating Tickets? Let ZenSync Handle It.
You’ve got support tickets to manage — not workflows to build. ZenSync automates your Zendesk-to-Jira process, sends Slack alerts, and logs everything clearly — all without you touching a single line of code.
We handle setup, security, and monitoring for you. Just sign up, send your keys, and we’ll do the rest.
Start your 14-day free trial today — no credit card required, no obligations.