How to Get Your Zendesk API Token

To connect your Zendesk account with ZenSync, we need an API token. This token allows our system to securely access your Zendesk tickets for automation — without needing your password.

Security Note: ZenSync uses a “Bring Your Own Key” model — your credentials are never shared or stored beyond Make.com’s secure platform.

Step-by-Step Instructions

  1. Log into Zendesk as an Admin
     Go to your Zendesk dashboard at yourcompany.zendesk.com.
  2. Navigate to Admin Center
     Click the gear icon in the lower-left sidebar and choose “Admin Center.”
  3. Go to API Settings
     In the left menu, navigate to:
    Apps and Integrations → APIs → Zendesk API
  4. Enable Token Access (if not already enabled)
     Under the Token Access section, make sure “Enable API token access” is toggled ON.
  5. Create a New Token
     Click “Add API Token.”
    • Give it a descriptive name like ZenSync Automation
    • Copy the generated token and save it somewhere safe (you won’t see it again!)
  6. Send Us the Following Info Securely:
    • Zendesk Subdomain (e.g., yourcompany.zendesk.com)
    • Admin Email Address (used to generate the token)
    • API Token (you just copied)

You can securely provide this info via our onboarding form or by responding to your welcome email.

You’re All Set!

Once we receive your token, we’ll begin setting up your automated workflow. You’ll receive a confirmation when it’s active.

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