Knowledge Base
Looking for setup instructions, integration guides, or service details? You’re in the right place. Browse our articles below for quick answers and step-by-step help — no technical jargon, just clear solutions.
Still have questions? Contact support or visit our FAQ page.
How Do I Know If ZenSync Is Working?
How Do I Know If ZenSync Is Working? Once your ZenSync automation is set up, it’s important to know how to verify that everything is…
How to Cancel Your ZenSync Service?
How to Cancel Your ZenSync Service? We get it — sometimes priorities shift. If you need to cancel your ZenSync subscription, we’ve made the process…
How to Change Your ZenSync Plan
How to Change Your ZenSync Plan Easily switch your ZenSync plan by filling out the form below. We’ll take care of the rest and activate…
How to Get Your Jira API Token
How to Get Your Jira API Token ZenSync needs access to your Jira account to automatically create issues from escalated Zendesk tickets. This is done…
How to Get Your Zendesk API Token
How to Get Your Zendesk API Token To connect your Zendesk account with ZenSync, we need an API token. This token allows our system to…
How to Provide API Keys Securely to ZenSync
How to Provide API Keys Securely to ZenSync To set up your ZenSync automation, we require access credentials for Zendesk, Jira, and Slack. But security…
How to Share Access to Your Google Sheet
How to Share Access to Your Google Sheet If your ZenSync plan includes logging escalated tickets into Google Sheets, we’ll need access to a specific…
How to Share Your Airtable Base
How to Share Your Airtable Base If your ZenSync plan includes logging escalated tickets into Airtable, we’ll need access to a base where we can…
What If I Rotate or Revoke an API Key?
What If I Rotate or Revoke an API Key? API tokens may need to be rotated or revoked periodically for security reasons. Here’s what to…
What to Expect During Onboarding
What to Expect During Onboarding ZenSync handles everything for you — from setup to automation. This article outlines what happens after you sign up so…
Which Slack Option Should I Use: User or Bot?
Which Slack Option Should I Use: User or Bot? ZenSync can notify your team in Slack whenever a Zendesk ticket is escalated to Jira. You…